What families say
after working with Stonewake
These accounts are from families in Kuching and the wider Sarawak area who engaged Stonewake for records organisation after a bereavement. They describe their experience in their own words.
Back to Home230+
Families assisted
4.9
Average satisfaction rating
7
Years in Kuching
100%
Written scope before every engagement
Family accounts
Lily Tan
Kuching
After my father passed, we had three boxes of papers that none of us had the heart to go through. The coordinator came to our home, worked quietly alongside us, and by the third appointment we had a proper file for the lawyer. She never asked us to make any decisions — just helped us understand what we were looking at.
June 2025 · Papers Gathering Support
Razif bin Bakar
Kuching
I went to the briefing session not knowing what to expect. Within an hour I had a printed list of the papers we needed and a directory of solicitors near us. It gave me something to work from — which is all I needed at that point. Simple, useful, and nothing more than what was described.
May 2025 · Practical Steps Briefing
Hannah Wong
Padawan, Sarawak
We used the archive retainer for my late grandmother's documents — there was a lot to go through. The chronology they produced was something we had never imagined having. It answered questions about her property and her financial history that had been unclear in the family for years. The coordinator was thorough and steady throughout.
April 2025 · Family Archive Retainer
David Sim
Kuching
My siblings and I were managing our mother's affairs from different states. The bound file and digital mirror the coordinator prepared meant that all three of us could see the same documents without having to send originals through the post. That alone was worth the cost of the service.
June 2025 · Papers Gathering Support
Norizan binti Ibrahim
Kuching
I appreciated that they told me upfront what they would not do. We had questions about the estate that needed a lawyer, and they were honest that those questions were outside their scope. They gave me the practitioner list, I found a solicitor from it, and the file they prepared made our first meeting with her much shorter than I expected.
May 2025 · Papers Gathering Support
Peter Chia
Kuching
The archive retainer took five months, which felt slow at the start. Looking back, the pace was right. We added papers at different appointments as we found them in the house, and the coordinator incorporated them without fuss. The final register is something we will keep in the family.
March 2025 · Family Archive Retainer
Three engagements in detail
A family with documents in three languages
Situation
The family held papers in English, Bahasa Malaysia, and Mandarin, accumulated over four decades. No one family member could read all three, and there was no clear inventory of what existed.
What we did
Over five appointments in the Papers Gathering Support engagement, we sorted the documents by type and date, labelled each in English, produced a contents page, and noted the language of origin for each section. No translation was provided or interpreted.
Result
The solicitor the family subsequently engaged was able to identify which documents required a certified translation and which were already in a usable form. The family estimated this saved several hours of billable consultation time.
"Having a labelled contents page meant the solicitor knew immediately what was in the file and what language to look for. That was the most useful thing." — Family account, June 2025
A sole remaining sibling with no prior system
Situation
A single woman in her sixties handling the affairs of her late husband with no family nearby. Papers were stored in envelopes across several drawers and a wardrobe. She had no idea where to start.
What we did
We began with a briefing, then she chose the Gathering Support service. The coordinator visited her home for three appointments. At her request, we worked slowly, explaining what each category of document typically represents — without advising on its legal effect.
Result
She completed the engagement with a bound file, a gap list of six documents she needed to locate, and a clear directory of the professionals who could handle the matters requiring their involvement.
Adult children managing their father's archive remotely
Situation
Three adult children living in different Malaysian states needed to organise their late father's papers, which remained at the family home in Kuching. None could be present for every appointment.
What we did
The Archive Retainer engagement was conducted over five months, with the eldest sibling present at all sessions. The digital mirror on family storage meant the other two siblings could view each document as it was indexed and add notes at each review session.
Result
The family received a bound register, a dated chronology covering forty years of the father's documented activity, and a summary sheet. The summary sheet was used directly in the first meeting with their solicitor.
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